From 19th September 2026 the Future Generations Commissioner for Wales is required to conform with the Welsh Language Standards. The Standards clearly set out our obligations to deliver our services through the medium of Welsh.  

The duties which come from the standards mean that organisations should not treat the Welsh language less favourably than the English language, together with promoting and facilitating the use of the Welsh language, making it easier for people to use in their day-to-day-life.
 
Our aim is to enable everyone who receives or uses our services to do so through the medium of Welsh or English, and to encourage other to use and promote the Welsh language across the wider public sector.

When you receive a service from a public organisation in Wales, you should be able to receive your correspondence in Welsh. When calling an organisation, the recipient should answer your call bilingually. If you have made an enquiry or complaint to an organisation, and that you have done so in Welsh, your choice of language should not result in any delays. The organisation should also implement policies and record keeping in Welsh.

To summarise, the standards:

• make it clear to organisations what their duties are in relation to the Welsh language 

• make it clearer to Welsh speakers about the services they can expect to receive in Welsh 

• make Welsh language services more resilient, consistent and improve their quality. 

We look forward to working with others to ensure we meet the standards and to actively explore new ways to strengthen the use of the Welsh language internally and across Wales. Together, we can contribute to the ambition of reaching one million Welsh speakers and support the continued growth of Welsh language and culture across Wales, in line with the Well-being of Future Generations Act. Culture and the Welsh Language is a dedicated mission of the Future Generations Commissioner for Wales.

Find out more about our work here.